As your business expands across Africa, managing refunds shouldn't slow you down or consume hours of manual work every week.

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To help you save time and scale effortlessly, we've extended our Refunds API and dashboard to support all currencies on Kora. With this update, you can now process refunds for KES, GHS, XAF, XOF, ZAR, EGP, and NGN, giving you unparalleled efficiency and control over your refund operations.

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What exactly is the multi-currency Refunds API?

This feature works seamlessly across two channels:

• Dashboard refunds: For merchants who need to process occasional refunds, you can continue to do so manually, one-by-one, directly from your Kora dashboard.
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• Refunds via API: For merchants processing a high volume of refunds, the new refunds API allows you to programmatically initiate refunds directly from your own internal systems, removing the need to log into the Kora dashboard.

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Whether you're processing 10 refunds or 1,000 across multiple countries, Kora handles the heavy lifting while you focus on growing your business.

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How is it different from old process?

Manual refunds: For every refund, you had to contact our support team, wait for processing, and track each request individually. This process took hours for multiple refunds.

Refunds with API: Instead of logging into the Kora dashboard, your team can trigger refunds directly from your own systems via an API call. This eliminates manual data entry on our platform and reduces the risk of human error. You can now initiate in seconds what used to require hours of manual case-by-case processing.

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Benefits of using Kora's multi-currency Refunds API

Choosing to automate your refunds unlocks several key advantages for your business.

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Save hours every week

Stop spending valuable time on manual refund requests. By integrating our Refunds API, your engineers can build the exact workflow you need, whether it's a 'Refund' button in your own customer support dashboard or a script that processes a list of hundreds of refunds at once. This frees up your team to focus on building and growing.

Scale without friction

Manual refunds limit your speed, but with the refund API, you can process more refunds across African markets. This helps you scale your operations and improve efficiency. 

Real-time tracking and control

Get instant visibility into refund statuses, track processing times, and maintain complete audit trails for all your refund operations across currencies.

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How it works

Here's what you and your customers will experience once you start using automated refunds.
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Instant initiation: Create refund requests in seconds. High-volume businesses can do this programmatically via the API, while anyone can do it manually from the dashboard. You'll get an immediate balance deduction and request confirmation.
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Admin processing: Your refund requests are automatically sent to our operations team for processing. We aim to treat them within 24 hours.
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Status tracking: Track refund progress with statuses like "processing," "success," and "failed" from your merchant dashboard and via API.
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Email notifications: You'll receive email updates when you initiate refunds, including customer name, refund amount, refund ID, and initial payment ID.
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Complete audit trail: Find refund actions in your audit log section, including exports and refund initiations.

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Who is Kora's multi-currency Refunds API for?

It's available for every Kora merchant who processes payments across all currencies. But the multi-currency Refunds API is particularly great for these use cases.
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E-commerce platforms and marketplaces

Refunds API helps e-commerce businesses maintain excellent customer service without drowning in manual work if you're processing hundreds of transactions daily across multiple African countries.
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SaaS companies 

As you serve customers across different African markets, providing fast, reliable refunds in local currencies builds trust and reduces churn.
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Fintechs, payment processors and aggregators

If you're facilitating payments for other businesses, automated refunds across all currencies help you scale your operations.
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Growing businesses expanding across Africa

As you enter new markets like Kenya, Ghana, or South Africa, having automated refunds ready from day one ensures smooth operations and happy customers.

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We can't wait for you to start using the Refunds API. Log in to your dashboard or check out our API documentation to start automating your refunds today.

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