As your business expands across Africa, managing refunds shouldn't slow you down or consume hours of manual work every week.

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To help you save time and scale effortlessly, we've extended our Refunds API and dashboard to support all currencies on Kora. 

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With the multi-currency Refunds API, you can automate refunds for KES, GHS, USD, XAF, XOF, ZAR, GBP, EGP and NGN, giving you unparalleled efficiency and control over your refund operations.

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What exactly is the multi-currency Refunds API?

Think of the multi-currency Refunds API as a product to speed up refunds across all African markets. 

This feature works seamlessly across two channels:

• Dashboard refunds: For quick, individual refund requests through your Kora dashboard.
• API refunds: For bulk automation and integration with your existing systems.

Whether you're processing 10 refunds or 1,000 across multiple countries, Kora handles the heavy lifting while you focus on growing your business.

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How is it different from manual refunds?

Manual refunds: For every refund, you've had to contact our support team, wait for processing, and track each request individually. This process could take hours for multiple refunds.

Automated refunds: Initiate refunds instantly via API or dashboard, with automatic deduction from your merchant balance and real-time status tracking. What used to take hours now happens in seconds.

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Benefits of using Kora's multi-currency Refunds API

Choosing to automate your refunds unlocks several key advantages for your business.

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Save hours every week

Stop spending valuable time on manual refund requests. Process hundreds of refunds instantly instead of handling each individually, freeing up your team to focus on building and growing. 

Scale without friction

Manual refunds limit your speed, but with the refund API, you can process more refunds across African markets. This helps you scale your operations and improve efficiency. 

Real-time tracking and control

Get instant visibility into refund statuses, track processing times, and maintain complete audit trails for all your refund operations across currencies.

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How it works

Here's what you and your customers will experience once you start using automated refunds.

Instant initiation: Create refund requests through the dashboard or API in seconds, with immediate balance deduction and request confirmation.

Admin processing: Your refund requests are automatically sent to our operations team for processing. We aim to treat them within 24 hours.

Status tracking: Track refund progress with statuses like "processing," "success," and "failed" from your merchant dashboard and via API.

Email notifications: You'll receive email updates when you initiate refunds, including customer name, refund amount, refund ID, and initial payment ID.

Complete audit trail: Find refund actions in your audit log section, including exports and refund initiations.

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Who is Kora's multi-currency Refunds API for?

It's available for every Kora merchant who processes payments across all currencies. But the multi-currency Refunds API is particularly great for these use cases.

E-commerce platforms and marketplaces

Automated refunds help e-commerce businesses maintain excellent customer service without drowning in manual work if you're processing hundreds of transactions daily across multiple African countries.

SaaS companies 

As you serve customers across different African markets, providing fast, reliable refunds in local currencies builds trust and reduces churn.

Fintechs, payment processors and aggregators

If you're facilitating payments for other businesses, automated refunds across all currencies help you scale your operations.

Growing businesses expanding across Africa

As you enter new markets like Kenya, Ghana, or South Africa, having automated refunds ready from day one ensures smooth operations and happy customers.

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We can't wait for you to start using the Refunds API. Log in to your dashboard or check out our API documentation to start automating your refunds today.

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