Kora provides payment infrastructure that helps businesses accept payments, move money, and serve customers across global markets. As businesses rely more heavily on digital payment services, they also need confidence in the security, stability, and integrity of the systems powering their financial operations.

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We are pleased to announce that Kora has achieved SOC 2 Type II compliance. This milestone serves as independent validation of the strength and maturity of our security control environment for clients, partners, and stakeholders.

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What is SOC 2 Type II?

SOC 2 is an assurance framework developed by the American Institute of Certified Public Accountants (AICPA) and based on its Trust Services Criteria.

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SOC 2 Type II is widely recognised as an important form of independent assurance. Depending on the scope, it may cover security, availability, processing integrity, confidentiality, or privacy; it evaluates the design and operating effectiveness of the controls included in scope over a defined review period.

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In practical terms, an independent auditor spent months rigorous testing and verifying Kora’s internal controls. Rather than relying solely on our internal description of how safeguards operate, SOC 2 Type II gives our clients verified, third-party proof.

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What SOC 2 Means for Your Business

Achieving SOC 2 Type II compliance reflects the care and rigor behind our platform and our commitment to managing merchant data responsibly. While day-to-day operations for Kora users remain seamless and unchanged, the underlying security architecture supporting every transaction has been independently verified.

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For businesses relying on Kora to support critical payment operations, this milestone provides clear operational benefits:

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• Confidence behind every payment: Robust payment services rely on more than technology—they depend on strict access management, disciplined change protocols, proactive threat monitoring, and structured risk remediation. Independent verification ensures your trust in our platform is built on proven results.

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• Controls tested continuously over time: Security expectations scale as your business expands into new markets, enterprise relationships, and commercial partnerships. Kora’s SOC 2 Type II compliance confirms that key controls are maintained consistently as part of daily operations, supported by clear documentation, assigned accountability, and active oversight.

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• Consistent and accountable service management: Reliable infrastructure requires repeatable processes. Core operational activities including access management, system updates, security reviews, and risk assessments, follow strict, documented procedures to ensure safeguards remain intact as our services evolve.

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• The people behind the technology: Technical safeguards are only as strong as the team operating them. Kora combines technical controls with continuous employee security awareness, defined operational roles, and clear incident response protocols. This creates an integrated security posture across every layer of the business.

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Your Role in Maintaining Security

Independent assurance over Kora’s environment does not automatically secure every system or process used by a client. Security also depends on how businesses integrate with, access, and use payment services.

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Compromised accounts, exposed API credentials, or vulnerable integrations can still introduce risk on the client side, as these could expose sensitive business information.

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You can reinforce your security posture by following these fundamental practices:

• Protect user accounts: Implement multi-factor authentication (MFA), enforce role-based access, and revoke credentials immediately when an employee changes roles or leaves the organization.
• Secure API integrations: Keep API keys confidential, strictly follow integration guidance, and never store secret keys in public code repositories or unsecured environments.
• Limit sensitive data handling: Collect and retain only essential customer and transaction details, ensuring all stored information is encrypted and protected.
• Review security configurations regularly: Keep checkout plugins, software libraries, and connected tools updated. Periodically audit user access, integration points, and data-handling practices as your business scales.

• Reporting concerns promptly: Escalate suspected fraud, unusual account activity, exposed credentials, or possible data incidents as soon as they are identified.

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These practices support the safeguards implemented by Kora and help protect the various stages of the payment journey that remain within each business’s control.

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Our Commitment to Security Continues

Security is an ongoing commitment, not a static milestone. As Kora continues to expand into new regions and develop new capabilities, we will continue investing in our platform architecture, internal controls, and independent auditing.

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Achieving SOC 2 Type II compliance marks an important step in reinforcing our commitment to reliable, transparent, and enterprise-grade security for every business we serve.

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